Frequently Asked Questions

🤔 AM I IN THE DRAW

📩 Will I Receive Confirmation That I’m in the Draw?
Yes – absolutely! 🙌
After completing your purchase, you will receive:
1️⃣ Your Receipt Email
2️⃣ Order Processing Confirmation Email

Once the draw has been loaded and your entries are allocated, you will then receive:
3️⃣ Order Complete Email
4️⃣ “Locked & Loaded” Email 🎯
The “Locked & Loaded” email confirms you are officially in the draw.
All emails are sent to the email address provided at checkout.

❗ Didn’t Receive Your Emails?
If you haven’t received these emails, please:
Check your spam/junk folder
Make sure the email address entered at checkout was correct
Guest Checkout is welcome but if you want to be seeing your orders on your account please also make sure to sign up for an account ands log in before all purchases 😊
If you’re still having trouble, please contact us at:
📧 info@theplantcrew.com.au
We’re always happy to help 💚🌿If you cannot find your email, please check your spam or junk folder.
If you need any assistance, feel free to contact us and our team will be happy to help.

🎟️ How are my entries added to promotional draws?

Each entry is linked to:
✔️ Your order number
✔️ Your name
✔️ Your email address
✔️ The number of entries included in your voucher pack or membership tier

🌿 How entries are calculated
Your total entries are determined by:
👉 The entry amount included in your purchased voucher pack, OR
👉 The entry allocation included with your Plant Crew membership tier
Example:
If your voucher pack includes 150 entries, your name and order details will be added to the draw 150 times.
Or
If your Tier 2 and the $20 Voucher pack is 150 Entries you will receive 150 Entries to that draw ( $20 of entries to all draws for the month of your active subscription )

⚙️ Automatic processing
Entries are added automatically 👉 you don’t need to submit anything manually.
Once your order is completed or membership allocation is applied:
✅ Your entries are recorded
✅ Your details are included in the draw database

🔒 Transparency & Fairness
All entries are recorded and included in the draw system to ensure:
✔️ Accurate tracking
✔️ Fair random selection
✔️ Transparent winner selection

🌿 Are Plant Crew Tier Members automatically included in ALL promotional draws?

Yes.
Plant Crew tier members receive automatic promotional draw entries to ALL draws ALWAYS based on their membership tier benefits and are excluded from all entrant caps when applied.

🎟️ How it works
Depending on your membership level:
✅ You receive allocated entry value into active promotional draws.
✅ Entries are added automatically, no extra action required.
✅ Higher tiers receive higher entry allocations.
Example:
👉 If your membership includes $20 entry value and there are 4 active draws, you will receive $20 worth of entries into EACH eligible draw.

🌱 Important Notes
✔️ Entry allocations depend on your current membership tier.
✔️ Some promotions may have eligibility restrictions based on location or prize value.
✔️ Full details are always listed in each promotion’s terms and conditions.

⭐ Why this matters
Plant Crew membership gives ongoing value, meaning you stay included in draws without needing to manually purchase entries every time.

🇦🇺South Australia and ACT eligibility

📍 South Australia (SA)
For promotional draws with prizes valued $5,001 and over, residents of South Australia ARE EXCLUDED

📍 Australian Capital Territory (ACT)
For promotional draws with prizes valued $3,001 and over, residents of ACT ARE EXCLUDED

👮Is The Plant Crew Legit

Yes ! The Plant Crew, run by Roots n Leaves, operates legitimate promotional draws designed to reward our community while following Australian promotional guidelines.
We focus on transparency, fairness, and providing real value to members through community rewards, plant-focused experiences, and promotional giveaways. We provide trade permits, notification of permits with terms and conditions to every draw we hold.

📅 When are draws announced?

Winners are announced shortly after the draw closes. Each promotional draw has its own countdown and closing date displayed on the website.

🌿 How are winners selected?

All winners are selected randomly using an Australian government approved selection method in accordance with promotional guidelines and lottery regulated laws.
Draws are streamed live for transparency.

🍃What are Leafy Coins

$1 spent = 1 Leafy coin
100 Leafy Coins = $10 to spend in that can be use on all available products !

Leafy Coins balance is visible in the account dashboard section and easily redeemed at checkout. don’t hesitate to contact us or make a post in the Facebook group for any information.

💎 Do I need to be a member to enter draws?

No, promotional draws always have voucher packs for sale that come with free entries to the current draw at the time and are once off single payments.
However, Plant Crew Tier members receive entries to ALL Draws and spots on the Weekly Wheel

🎡 What is the Weekly Wheel?

The Weekly Wheel is The Plant Crew Tier members-only live event held every Sunday at 6PM NSW time.
Prizes may include:
🌿 Rare plants
💰 Cash prizes
🎟️ Bonus entries
🎁 Special surprises

🎟️ How do promotional draw entries work?

Entries are awarded through:
✅ Voucher pack purchases
✅ Membership tier benefits

Each entry gives you a chance to win prizes in active promotional draws.

🌱 What is The Plant Crew Membership Tier

The Plant Crew is a premium membership and promotional draw community run by Roots n Leaves, designed for plant lovers who want ongoing rewards, exclusive perks, and chances to win exciting prizes.
Members receive bonus entries, loyalty rewards, and access to exclusive events.

🌿 Plant Crew Tier Membership Entries Email Opt-In

❓ Do I need to be opted in to emails to receive my membership entries and invites?

Yes. You must be opted in to receive marketing emails in order to receive your invites , including free promotional draw entries, updates, and Weekly Wheel invitations. However even if you don’t opt in your still in ALL DRAWS ALWAYS

❓ Why do I need to be subscribed to emails?
Your membership perks and Tier Entries are delivered through our system using your registered email. This allows us to:
✅ Confirm and notify you about your automatic entries
✅ Provide important updates about active draws
✅ Deliver exclusive member rewards and offers
❓ What happens if I unsubscribe from emails?
If you unsubscribe or opt out of marketing communications:

👉 You may miss draw notifications and updates
To continue receiving your info, please remain subscribed to Plant Crew communications. SIGN UP to the email pop up when you see it !