🌿 The Plant Crew FAQ
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Am I in the draw?
Yes — if you have completed your purchase, you are in the draw. Every valid order automatically receives entries. Your receipt and confirmation email act as confirmation that your purchase has been received and your entries are included.
How do I know my entries have been added?
Your order confirmation and receipt confirm your purchase and entries. We also send confirmation emails where applicable, so please check your inbox, spam and junk folders.
Do guest checkouts still go into the draw?
Yes. Guest checkouts are welcome and still go into the draw. Just keep your confirmation email and receipt as proof of purchase.
Do I need an account to enter?
No. You can checkout as a guest. However, we recommend creating an account and logging in before purchasing so you can easily view your orders in your dashboard.
Where can I see my orders?
If you created an account and logged in before purchasing, you can view your orders inside your account dashboard under the Orders section.
I didn’t get a confirmation email — what do I do?
Please check your spam, junk and promotions folders first. If you still cannot find it, contact us and we can help check your order.
Are The Plant Crew members automatically in the draws?
Yes. Active members receive entries based on their membership tier for eligible draws. Your tier determines how many entries you receive. The Plant Crew are excluded from all entrant caps
Do I need to be an active member on draw day?
Yes. Your membership must be active on the day of the draw to receive member entries and member benefits for that draw.
What do I get with a membership tier?
Membership tiers can include free entries into eligible promotional draws, spots on the weekly members wheel, special offers, discounts and member-only perks depending on your tier.
What is the weekly members wheel?
The weekly members wheel is a bonus members-only wheel where active members may receive spots based on their tier and current member benefits.
When are winners drawn?
Draw times are listed on the website, product page, promotion page or draw announcement. Always check the current draw details for the exact date and time.
Where can I watch the live draw?
Live draws are usually streamed through The Plant Crew social pages when announced. Check our Facebook, Instagram or website updates for the live draw link.
How are winners contacted?
Winners are contacted using the details provided at checkout or on their account. Please make sure your name, email and phone number are correct when purchasing.
Is The Plant Crew legit?
Yes. The Plant Crew is an Australian indoor plant giveaway community and online store. We announce winners, share updates and provide draw information through our website and social pages.
Why can’t SA and ACT enter some draws?
Some promotions may not be open to SA and ACT due to trade promotion permit rules and prize value thresholds. Always check the current draw terms and conditions before entering.
Can I enter if I live outside Australia?
Most draws are intended for eligible Australian residents only unless stated otherwise. Please check the current promotion terms before entering.
Do all purchases count as entries?
Eligible purchases count toward the draw according to the offer, product, pack or membership tier shown at the time of purchase.
How many entries do I get?
Your entry amount depends on the product, pack, offer or membership tier you purchase. The entry amount is shown on the product or promotion page before checkout.
Can I buy more than once?
Yes, unless the promotion terms say otherwise. Multiple eligible purchases can receive entries according to the current offer and draw rules.
Where are the terms and conditions?
The terms and conditions are available on our website. Please read the current draw terms before entering, as each promotion may have specific rules, dates and eligibility requirements.
Do I receive marketing emails when I enter?
By entering, purchasing or providing your details, you may receive updates, draw reminders, offers and marketing communications from The Plant Crew / Roots n Leaves.
Can I unsubscribe from emails?
Yes. You can unsubscribe from marketing emails at any time by using the unsubscribe link at the bottom of our emails.
I need help with my order — who do I contact?
If you need assistance with your order, account, confirmation email or entries, please contact us through the website and our team will get back to you.